Returns & Refunds Policy

At Kajillion Press, we want you to love what you order! We take pride in creating quality products and providing excellent customer service. If something isn't right, we're here to help.

Returns on Catalog Items

We accept returns on eligible, non-custom catalog items within 30 days of delivery.

To qualify for a return:

• Items must be unworn, unwashed, unused, and in their original condition.
• Returns must be requested within 30 days of delivery.
• Customers are responsible for return shipping costs.
• A 10% restocking fee applies to returns unless the item is defective or we made an error.
• Original shipping charges are nonrefundable unless the return is due to our error.

Custom & Personalized Orders

Because custom and personalized products are created specifically for you, all custom sales are final once production begins.

This includes custom apparel, personalized stickers, decals, credit card skins, and other made-to-order designs.

Custom items are not eligible for returns or refunds due to changes of mind, sizing mistakes, or customer-approved artwork. However, if we make a production error or your item arrives defective or damaged, we'll make it right.

Design Fees

Any design fees incurred for the creation, modification, or customization of artwork are nonrefundable once design work has begun.

These fees compensate for the time, labor, and creative services involved in developing your design, regardless of whether the final product is purchased or the order is completed.

Design fees are separate from product costs and will not be refunded if a customer cancels an order, changes their mind, or chooses not to proceed after design work has started.

If a project is canceled before design work begins, any prepaid design fees may be eligible for a refund.

Artwork Approval

All custom designs are subject to customer approval before production begins.

• Customers are responsible for reviewing artwork carefully, including spelling, colors, placement, and other design details.
• Once final artwork is approved and production begins, changes or cancellations may not be possible.
• Kajillion Press is not responsible for errors in customer-approved artwork unless those errors result from a deviation from the approved design during production.
• Additional revisions beyond those included in the original design agreement may incur additional fees.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at kajillionpress@gmail.com.

Include your order number, a description of the issue, and clear photographs when possible.

If we confirm a manufacturing defect or an error on our part, we'll offer an appropriate replacement or refund at no additional cost.

Exchanges

We do not offer direct exchanges. For eligible catalog items, you may request a return and place a new order for the desired item.

Custom and personalized items are not eligible for exchanges unless there is a verified defect or production error.

Refund Processing

Once your return is received and inspected, we'll notify you of its approval status.

Approved refunds will be issued to the original payment method within 5 business days of approval. Your bank or payment provider may take additional time to post the refund.

Applicable restocking fees and nonrefundable shipping charges will be deducted from the refund.

Nonreturnable Items

The following items are generally final sale:

• Custom and personalized products once production has begun
• Design fees for artwork creation or modification once design work has begun
• Digital downloads and artwork files
• Clearance and final-sale merchandise
• Items that have been worn, washed, used, or altered after delivery

These exclusions do not limit any rights customers may have under applicable law regarding defective, damaged, or incorrectly supplied products.

Order Cancellations

Catalog orders may be canceled before shipment if they have not already entered fulfillment.

Custom orders may be canceled before production begins. However, any design fees for work already started are nonrefundable.

Once production has begun, custom orders generally cannot be canceled or refunded.

Please contact us as soon as possible if you need to cancel an order.

How to Request a Return

Email kajillionpress@gmail.com with your order number and reason for return. Please wait for return instructions before shipping anything back.

Returns sent without prior authorization may experience processing delays.

Questions or Concerns?

We're a small business that takes pride in what we create, and we'll always make a reasonable effort to resolve problems fairly.

For questions about returns, refunds, or custom orders, contact us at kajillionpress@gmail.com.

Stay Awesome!

All policies are subject to applicable consumer protection laws and do not limit any rights or remedies required by law.